KAL Hub help

What KAL Hub is, how to sign in and choose a centre.

• Welcome to KAL Hub
• Signing in
• Sign in with your centre PIN
• Sign in with an emailed code
• Staff sign in (KAL Portal)
• Choosing a centre
• Signing out and timeouts
• Sign in problems
• Example - a parent signs in for the first time

Find, read and print a policy.

• The policy library - find a policy
• Reading a policy
• Printing a policy - Staff, Full and Family copies
• Switching centre

Ask a question and get an answer from the policies.

• Ask KAL - ask a question about the policies
• My Questions - your past Ask KAL questions

Documents, the policy views report and staff print copies.

• The Docs tab - forms and documents
• The Audit tab - who has read which policy
• Example - print a policy for a new educator to sign

Edit, save as a working copy, publish and restore.

• The admin console - a tour
• The policies list - filters, sort and bulk actions
• The policy page in the console
• The policy editor
• Unpublished changes - compare, discard and publish
• Versions and restore
• Status and scope - who can read a policy
• Example - edit a live policy and publish the change

Add a policy, build its Quick Guide and bring in policy updates.

• New policy from scratch
• New policy from a document
• Quick Guide and checklist - the build screen
• Header images
• Policy updates - how an uploaded document updates a policy
• Reviewing the changes in a policy update
• Applying the changes from a policy update
• Example - updating a policy from a new document

Manage the files families and staff can open.

• Documents - upload, rename, replace and delete
• Make a KAL form from a Word file
• Centre documents - pages and PDFs for centres

Every setting in the head office console.

• Settings - every setting on one page
• Wait-list families and sign-in
• Categories - names and who sees them
• Staff signature wording
• Housekeeping revisions - hide the launch tidy-up
• The Xap guardian sync
• View the Hub as a parent

Activity, logs, system health and what to do when something looks wrong.

• Activity log - sign-ins and visits
• Ask KAL logs - what families asked
• System health - why is something not working
• System - AI calls and cost
• System - email log
• System - errors

Short lookups: terms, who can do what, privacy.

• Who can do what
• Glossary
• Troubleshooting - common problems and where to look
• Privacy and security
• Keeping the help guide current