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The admin console - a tour

What the admin console is, how head office opens it, and what each item in the dark sidebar does.

Updated

The admin console is where head office looks after the policies that families and staff read in KAL Hub. You write and edit policies, publish them, see who read what, and change the Hub's settings. It is for head office only. Nobody else can see it or open it.

Open the console

  1. Sign in to KAL Hub with your KAL Portal password, as you normally do. See staff sign-in.
  2. Press Admin in the header. On a wide screen it is a gear icon with the word Admin, near your name. On a phone or a narrow window, press the round button with your initial, then press Admin. The home page also shows an outlined Admin button under the main links.
  3. The page Open the policy console appears. It says who you are signed in as.
  4. Press Enter the console. The button changes to Opening…, then the list of policies appears.

Example: Casey Example works in head office. Casey signs in, presses Admin, reads the page that says "You are signed in as [email protected] (admin)", and presses Enter the console.

The sidebar

The Hub home page header for a head office user. At the right is a gear icon with the word Admin, next to a round ? help button and the account area with the signed-in name and the Log out button.
The Admin button in the header
The dark panel on the left lists every part of the console. The part you are in is highlighted in coral. Each page draws its own copy of this sidebar.

Item What it opens More
All Policies The full list of policies, with filters Policies list
Needs Review The same list, showing only policies due for review within 90 days or with no review date Policies list
Drafts The same list, showing only drafts Policies list
Documents The forms, templates and checklists that policies link to Documents admin
Activity Who signed in and what they read Activity log
Ask KAL Logs The questions families and staff asked Ask KAL Ask KAL logs
View as a parent Browse the Hub exactly as a family at one centre sees it View as a parent
Settings Hub settings, categories, staff signature wording Settings overview
System Health tiles and the AI call, email and error logs System health

At the bottom of the sidebar you see Signed in as, your name (or "Head Office" if the Hub has no name for you) and your email.

The dark console sidebar. It lists All Policies (highlighted in coral), Needs Review, Drafts, Documents, Activity, Ask KAL Logs, View as a parent, Settings and System, with Signed in as Casey Example and a Leave console button at the bottom.
The console sidebar

Leave the console

  1. Press Leave console at the bottom of the sidebar. It changes to Leaving….
  2. You go back to the Hub home page. You are still signed in to KAL Hub as yourself.

Every option

Option What it does Default
Admin (header) Takes you to the console front door Shown only to head office
Enter the console Starts the eight-hour admin session Not started until you press it
Sidebar items Move between the console's pages All Policies is the usual first stop
Leave console Ends the admin session. Does not sign you out of the Hub Admin session lasts 8 hours
Log out (account button in the header) Signs you out of the Hub completely Not applicable

Questions

Who can use the console?

Only people who sign in with a KAL Portal account that has the head office (admin) role. The Hub checks your role with the Portal again on every console page. If your role is taken away, the console stops working for you on your next click.

Why does the console show "page not found" instead of "not allowed"?

That is deliberate. The Hub gives the same answer for the console as for any address that does not exist, so it does not confirm that a console is there.

Does opening the console change anything?

No. Opening it only lets you see the console's pages. Nothing changes until you save, publish or change a setting.

I pressed Leave console. Am I signed out of the Hub?

No. You can still read policies as a staff member. Press Admin to come back.

If something goes wrong

  • "Your admin session has ended" with "For safety, the admin console signs you out after 8 hours." Your eight-hour admin session is over. Press Open the admin console again, then Enter the console.
  • A console page says page not found: your portal role is not head office, or the Hub could not confirm it. If there is no Admin button, ask head office to check your Portal role.
  • You press Enter the console and are sent to the home page: the Hub could not confirm you as head office. Log out, sign in again and try once more. If it keeps happening, contact head office.